Specialists in organisational development.
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Our goal is to maximise business effectiveness.
We do this by developing consistency and alignment across the operating model, the method through which organisations deliver customer experience.
Fergus has eighteen years’ experience of delivering major transformation programmes.
He is the Managing Director of the company. In addition to consulting he is a keen sailor, a charity trustee, and personal coach. He also writes novels.
“The culture of an organisation flows from the leadership. There is no way round this. To achieve high performance, and deliver the desired customer experience, the Board must constantly focus on the culture they are creating through their application of the operating model.”
— Fergus Smith
We have both public and private sector experience.
