Our goal is to maximise business effectiveness.

We do this by developing consistency and alignment across the operating model, the method through which organisations deliver customer experience.

we have both public and private sector experience.

Our private sector
experience includes

TNK-BP, Scottish Water, EC Harris, Veolia Water, Leeds Trinity University College, O2, Matalan, Superdrug, Lloyds Pharmacy, Astellas, HBOS, BAA, Renault UK, and other clients in Greece, Pakistan, Indonesia, Hong Kong, and China.

Fergus has eighteen years’ experience of delivering major transformation programmes. He is the Managing Director of the company.

In addition to consulting he is a keen sailor, a charity trustee, and personal coach. He also writes novels.


To contact us, please email: fergus@fergussmith.com